The Messages section lets you view and participate in patient conversations. Access via Messages in the left sidebar.
The screen is split into a conversation list (left) and the active thread (right). Each conversation shows the patient avatar, name, latest message preview, and timestamp. Use the search bar to find a patient.
Chat Tabs
Tab | What It Shows |
Patient | Clinical conversations between patient and provider |
Support | Support/admin conversations |
Click any conversation to open the thread (patient name and MRN# at top, message history, who sent each message). Send messages using the input at the bottom.
Use messaging for administrative and support topics only — not clinical guidance. Do not provide dosing advice, clinical recommendations, or medical opinions via the message thread.
Message Types
Type | Description |
Patient | Provider-to-patient messages about treatment, prescriptions, follow-ups |
Support | Clinical Support messages from client to provider |
Providers send introductory messages automatically when they review a patient (e.g., "Hi [Name], this is Dr. [X]…"), sent by the Beluga Health provider network.